Handle with Care

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. Working closely with an industry recognised regulator body such as the CQC ensures the level of service we provide to our customers is safe, effective, compassionate and of a high quality.

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We are a fully registered member of the Care Quality Commission and, as such, we welcome and comply with the registration and inspection and auditing process that regulation brings. We are closely monitored, regularly inspected and receive recognised accreditation for our services.

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By working with the Care Quality Commission, we comply with the following:

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• Independent inspections - audits conducted by a regulatory body to give you peace of mind that we do what we say we will do.

• Fully vetted & approved carers - Our carers are vetted and checked through a robust recruitment process which complies with the regulations.

• Comply with regulatory standards - We have to comply with regulatory standards to maintain our registration, meaning our customers are reassured that they are receiving a high standard of care.

• Standardised level of training across the company - Training for all carers and staff is in line with the Care Certificate, meaning our employees are trained to a nationally-recognised standard before they work unsupervised with our customers, providing a safe and responsive service.

• On-going supervision and development - Provided for all of our staff in the form of supervisions, appraisals, direct observations and training. All staff undergo regular supervisions and are able to further their development by attending training on specialist areas such as dementia care, nursing care and other management courses.

• Provide reports to the regulator - Ensures they have confidence in the way we manage the service. This assures our customers that we will be open and honest with them and share information as and when required.

• Our customers can provide feedback to the CQC - This allows YOU to have a voice, ensuring that good care is praised and any poor care is highlighted.

• We will not take on care that is unsafe or that would put our customers or carers at risk - This ensures a safe service is provided at all times.

• Working with other bodies - We work with the likes of the Health & Safety Executive, Health Watch and the local government ombudsman to gain an understanding of how our services are performing. This reassures our customers that our overall service is of a high standard, as there are a number of sources where information is obtained from before an inspection is conducted and an outcome is provided.